Terms of service
Terms of Service
Welcome to Gianni Custom Clothiers. These Terms of Service (“Terms”) govern your access to and use of our website, products, services, checkout process, customer support, and any related features offered through https://giannicustomclothiers.com/, including purchases made from our online store.
Throughout these Terms, “Gianni Custom Clothiers,” “we,” “us,” and “our” refer to 【Gianni Custom Clothiers】, operating the website https://giannicustomclothiers.com/. “You,” “your,” and “customer” refer to any visitor, user, or purchaser of our website.
Our business contact address is:
Gianni Custom Clothiers
340 Pompton Ave, Cedar Grove, New Jersey 07009
Email: support@giannicustomclothiers.com
By visiting our website, placing an order, creating an account, subscribing to emails, or using any part of our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or purchase products from us.
1. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your state or place of residence, or that you are using the website with the consent and supervision of a parent or legal guardian.
You agree not to use our website, products, or services for any unlawful, fraudulent, abusive, or unauthorized purpose. You also agree not to interfere with the security, functionality, or proper operation of the website.
We reserve the right to refuse service, cancel orders, limit quantities, or restrict access to our website at our sole discretion, including when we believe a customer has violated these Terms, provided false information, engaged in suspicious activity, or attempted to misuse our services.
2. Products and Product Information
Gianni Custom Clothiers offers apparel, clothing, wardrobe items, accessories, and related products. We make reasonable efforts to display product descriptions, colors, sizes, pricing, availability, and images as accurately as possible.
However, we do not guarantee that product photos, colors, patterns, fabric textures, or details will appear exactly the same on every device or screen. Differences may occur due to lighting, photography, display settings, monitor calibration, production batches, or manufacturer updates.
Product measurements, size charts, fit descriptions, and style information are provided for general guidance only. Customers are responsible for reviewing product details carefully before placing an order.
We reserve the right to update, modify, discontinue, or replace any product at any time without prior notice.
3. Pricing, Taxes, and Availability
All prices displayed on our website are listed in U.S. dollars unless otherwise stated.
Product prices, discounts, promotions, shipping fees, and taxes may change at any time without prior notice. The final order total, including applicable shipping charges and taxes, will be shown during checkout before you submit your order.
Sales tax may be collected where required by applicable law. Tax amounts may vary depending on your shipping address and the rules of the applicable state or local jurisdiction.
Product availability is not guaranteed. If an item becomes unavailable after your order is placed, we may contact you to offer a replacement, cancel the unavailable item, or issue a refund according to our refund policy.
4. Orders and Acceptance
After you place an order, you may receive an order confirmation email. This email confirms that we have received your order request, but it does not necessarily mean that your order has been accepted.
We reserve the right to accept, decline, cancel, or limit any order for any reason, including but not limited to:
Incorrect product information or pricing
Suspected fraud or unauthorized payment activity
Product unavailability
Shipping restrictions
Incomplete or inaccurate customer information
Violation of these Terms
If we cancel an order after payment has been processed, we will issue a refund to the original payment method unless otherwise required by applicable law.
5. Payment
We accept the payment methods displayed at checkout, which may include credit cards, debit cards, digital wallets, or other payment options supported by our payment processors.
By submitting payment information, you represent and warrant that you are authorized to use the payment method provided and that all billing information is accurate and complete.
Payments are processed by third-party payment service providers. We do not store full credit card numbers on our own servers. Payment transactions are handled through secure payment systems designed to protect your information.
If your payment is declined, rejected, reversed, or flagged as suspicious, we may cancel or delay your order.
6. Shipping and Delivery
Shipping options, estimated delivery times, and shipping costs are displayed during checkout where applicable. Shipping charges may vary depending on destination, order value, product type, shipping method, and carrier availability.
Delivery estimates are not guaranteed unless expressly stated. Delays may occur due to carrier issues, weather, holidays, high order volume, address errors, customs processing, inventory delays, or events beyond our reasonable control.
Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays, failed delivery, lost packages, or additional costs caused by incorrect, incomplete, or outdated shipping information provided by the customer.
Risk of loss for purchased products may pass to you once the order is handed over to the shipping carrier, subject to applicable law.
For full shipping details, please review our Shipping Policy.
7. Returns, Exchanges, and Refunds
Returns, exchanges, refunds, eligibility requirements, time limits, product condition requirements, return shipping responsibilities, and non-returnable items are governed by our Refund Policy and any additional return instructions provided on our website.
Customers should review the Refund Policy carefully before making a purchase.
Unless otherwise stated in our Refund Policy, returned products must be unused, unworn, unwashed, undamaged, free from odors, stains, pet hair, or signs of wear, and returned with original packaging, tags, labels, and accessories where applicable.
Refunds are generally issued to the original payment method after the returned item has been received and inspected. Shipping fees, handling fees, expedited shipping charges, and other service fees may be non-refundable unless required by law or expressly stated in our Refund Policy.
8. Custom, Personalized, or Special-Order Items
If we offer custom, tailored, personalized, altered, made-to-order, or special-order products, such items may be subject to additional terms disclosed on the product page, during consultation, or at checkout.
Custom or personalized products may not be eligible for cancellation, return, exchange, or refund once production, customization, tailoring, alteration, or fulfillment has begun, unless the item arrives defective, damaged, or materially different from what was ordered.
Customers are responsible for providing accurate measurements, specifications, customization details, and approval information when required.
9. Account Registration
You may have the option to create an account on our website. You are responsible for maintaining the confidentiality of your account login information and for all activity that occurs under your account.
You agree to provide accurate, current, and complete account information and to update it when necessary.
We reserve the right to suspend or terminate accounts that we believe are fraudulent, abusive, inaccurate, inactive, or in violation of these Terms.
10. Email Marketing and Communications
By submitting your email address, creating an account, placing an order, or subscribing to our mailing list, you may receive transactional emails related to your order, account, customer service inquiries, shipping updates, or policy notices.
If you subscribe to marketing emails, you may also receive promotional messages, product updates, special offers, or other marketing communications from Gianni Custom Clothiers.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at support@giannicustomclothiers.com. Transactional or service-related emails may still be sent when necessary to complete your order or manage your account.
11. Promotions, Discounts, and Gift Offers
From time to time, we may offer promotions, coupon codes, discounts, gift offers, free shipping offers, or other special deals.
Promotions may be subject to separate terms, expiration dates, exclusions, order minimums, product limitations, or quantity restrictions. Promotions cannot be applied retroactively unless we expressly agree.
We reserve the right to modify, suspend, cancel, or refuse any promotion, discount, or coupon code at any time, including in cases of misuse, technical error, fraud, or unauthorized distribution.
12. Accuracy of Website Information
We do our best to provide accurate and up-to-date information on our website. However, occasional errors, omissions, inaccuracies, or outdated information may occur, including but not limited to product descriptions, prices, promotions, availability, shipping information, or images.
We reserve the right to correct errors, update information, cancel orders, or modify website content at any time without prior notice, including after an order has been submitted.
We are not obligated to update, amend, or clarify information on the website except as required by law.
13. Prohibited Uses
You agree not to use our website or services to:
Violate any applicable law, regulation, or third-party right
Submit false, misleading, or fraudulent information
Impersonate another person or misrepresent your identity
Attempt unauthorized access to our systems, accounts, or networks
Upload or transmit viruses, malware, harmful code, or disruptive technology
Interfere with the security or operation of the website
Scrape, copy, harvest, or misuse website content or customer information
Engage in fraudulent orders, chargeback abuse, or payment misuse
Use our website for spam, phishing, or deceptive activities
Resell products in violation of applicable rules or agreements
We may terminate your access to the website or cancel related orders if we believe you have engaged in prohibited activity.
14. Intellectual Property
All content on this website, including text, product descriptions, images, graphics, logos, icons, designs, page layouts, videos, trademarks, service marks, and other materials, is owned by or licensed to Gianni Custom Clothiers or its content providers.
You may not copy, reproduce, distribute, modify, display, publish, sell, exploit, or create derivative works from any website content without our prior written permission.
All trademarks, brand names, and logos displayed on the website remain the property of their respective owners.
If you believe that any content on our website infringes your intellectual property rights, please contact us at support@giannicustomclothiers.com with relevant details so we can review the matter.
15. User Comments, Reviews, and Submissions
If you submit reviews, comments, photos, feedback, suggestions, questions, or other content to us, you grant Gianni Custom Clothiers a non-exclusive, worldwide, royalty-free right to use, display, reproduce, modify, publish, translate, and distribute such content in connection with our business, website, marketing, and customer service activities.
You agree that your submissions will not be unlawful, abusive, defamatory, obscene, misleading, infringing, or harmful to others.
We reserve the right, but are not obligated, to monitor, edit, remove, or refuse any user-submitted content at our discretion.
16. Third-Party Links and Services
Our website may contain links to third-party websites, tools, apps, payment processors, shipping providers, social media platforms, or other external services.
Third-party services are not controlled by us. We are not responsible for the content, privacy practices, terms, accuracy, availability, or actions of third-party websites or service providers.
Your use of third-party services is subject to the terms and policies of those third parties.
17. Privacy and Data Protection
Your submission of personal information through our website is governed by our Privacy Policy.
We collect and use customer information to process orders, provide customer support, improve our services, prevent fraud, comply with legal obligations, and communicate with you.
Please review our Privacy Policy to understand how we collect, use, disclose, and protect personal information.
18. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information and payment-related data.
However, no website, internet transmission, payment system, or electronic storage method is completely secure. We cannot guarantee absolute security.
You are responsible for keeping your account credentials secure and notifying us promptly if you believe your account or payment information has been compromised.
19. Disclaimer of Warranties
Our website, products, and services are provided on an “as available” and “as is” basis, except as expressly stated otherwise.
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
We do not guarantee that the website will be uninterrupted, error-free, secure, free from viruses, or always available.
Some jurisdictions do not allow certain warranty exclusions, so some of the above exclusions may not apply to you.
20. Limitation of Liability
To the fullest extent permitted by law, Gianni Custom Clothiers, Gianni Custom Clothiers, and our owners, officers, employees, contractors, suppliers, service providers, affiliates, and partners shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of the website, purchase of products, delay in delivery, product use, or inability to use our services.
Our total liability for any claim related to an order shall not exceed the amount you paid for the product giving rise to the claim, unless otherwise required by applicable law.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
21. Indemnification
You agree to indemnify, defend, and hold harmless Gianni Custom Clothiers, and our owners, officers, employees, contractors, affiliates, suppliers, and service providers from any claims, damages, liabilities, losses, costs, or expenses, including reasonable attorneys’ fees, arising from your violation of these Terms, misuse of the website, violation of law, fraud, or infringement of third-party rights.
22. Force Majeure
We are not responsible for delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, severe weather, labor disruptions, supply chain interruptions, carrier delays, customs delays, public health emergencies, acts of government, war, terrorism, cyberattacks, power outages, internet failures, or other events outside our control.
23. Governing Law
These Terms and any disputes arising from your use of the website or purchase of products shall be governed by the laws of the State of New Jersey, without regard to conflict of law principles, unless otherwise required by applicable consumer protection laws.
24. Dispute Resolution
Before filing a formal claim, you agree to contact us first at support@giannicustomclothiers.com so we can attempt to resolve the issue informally.
Any dispute, claim, or controversy arising out of or relating to these Terms, your use of the website, or your purchase of products shall be handled in accordance with applicable law.
Where permitted by law, you agree that disputes will be resolved on an individual basis and not as part of a class action or representative proceeding.
25. Changes to These Terms
We may update, modify, or replace these Terms at any time. The updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of the website after changes are posted means that you accept the updated Terms.
It is your responsibility to review this page periodically.
26. Severability
If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain valid and enforceable.
27. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Refund Policy, and any other policies posted on our website, constitute the entire agreement between you and Gianni Custom Clothiers regarding your use of our website and purchase of products.
28. Contact Information
For questions about these Terms, orders, products, returns, shipping, or customer support, please contact us:
Gianni Custom Clothiers
340 Pompton Ave, Cedar Grove, New Jersey 07009
Website: https://giannicustomclothiers.com/
Email: support@giannicustomclothiers.com
Business / Legal Name: Gianni Custom Clothiers